Warranty

Stallar warrants all products sold by Stallar Skate & Snow to be free of defects in material or workmanship for a period of one (1) year from the date of purchase  for standard snowboards and two (2) years for high end snowboards, unless otherwise specified on the product. If a product is found to be defective by Stallar Skate & Snow, in its sole discretion, Stallar Skate & Snow’s only responsibility shall be limited to repair or replacement of the defective product. Stallar Skate & Snow will not be responsible for any costs, losses or damages incurred as a result of loss or use of product or damages incurred in shipping.

This warranty is subject to the following limitations in addition to any imposed by virtue of applicable law.

  1. The warranty applies only to Stallar products purchased from Stallar Skate & Snow and is valid for the original purchaser only.
  2. All products returned to Stallar Skate & Snow for warranty inspection must have a return authorization. Stallar Skate & Snow assumes no responsibility for products during shipment from the customer to our Warranty Department. Shipping charges are not refundable.
  3. Stallar Skate & Snow’s manufacturing facility has complete and total discretion in determining if the product falls under warranty.
  4. Excluded from coverage under this warranty are the following:
    1. Damage caused by misuse, abuse or neglect.
    2. Damage caused by rocks or any other impact related damage.
    3. Damage caused by improper mounting or adjustment of the bindings
    4. Damage caused from chairlift breakage
    5. Normal wear and tear.
    6. Damage caused by anything other than defects in material or workmanship.
  5. All coverage under this warranty is void if any modification, change or alteration has been made to the product that is not specifically performed by Stallar Skate & Snow.
  6. Repaired or replaced products are covered for the remainder of the original warranty only.
  7. All warranty claims must be accompanied by the original online order or purchase receipt.
  8. Stallar Skate & Snow products are not covered by any verbal warranties. In all cases this warranty policy will take precedence.
  9. Please contact Stallar Skate & Snow at stallarskateandsnow@yahoo.com

 

 

How to Make a Warranty Claim

STEP ONE
Evaluate the validity of the claim.

  • Confirm that that product was purchased within the last 12 months for a standard snowboard or 24 months for a high end snowboard.
  • Confirm you are the original owner.
  • If the issue is not a warranty claim but you would like it repaired by Stallar Skate & Snow please email stallarskateandsnow@yahoo.com.

STEP TWO
Email stallarskateandsnow@yahoo.com with, if possible, digital photos. Please include the following:

  • Tell us what you are sending back (describe the product).
  • Tell us why you are sending it back (describe the problem).
  • Your contact information.

STEP THREE
Pack and ship the product immediately. Customer is responsible for shipping costs to Stallar Skate & Snow.

  • Remove bindings from board before returning.
  • Include a copy of the original proof of purchase (receipt).
  • Include a copy of the email sent to Stallar Skate & Snow describing the problem.
  • Mark the defect clearly with a piece of masking tape (do not use permanent marker to outline the defect).
  • Ship the claim to:

Stallar Skate & Snow
Attention: Stallar Lufrano
931 Opalite Drive
Carson City, NV 89705
Phone: 775-267-5143

International Returns
If returning a board from outside of United States, write 'Damaged Goods Returning to Manufacturer' in the 'Description of Goods' area of the waybill and value the returning goods at US $20.

 

 

Claim Receipt Procedure

Within 48 hours of receipt of product, the claim will be returned to the manufacturing facility in Southern California. Once the item is received it will be inspected and a determination will be made. If the damage is a manufacturer’s defect, Stallar Skate & Snow will either repair the product or replace the item if the damage is not repairable. Once again, complete and total discretion is up to the manufacturer to determine what is warranted as a manufacturers defect.

If the item must be replaced and it is no longer in Stallar Skate & Snow’s catalog of items, a comparable board will be returned. The remaining warranty will be applied to the new product. Example: You purchased a high end snowboard and after a year (1) and a three (3) months your board must be replaced, your new board will have a warranty of nine (9) months. 

  • If the returned product is within the valid warranty period and judged by Stallar Skate & Snow to be defective, we will contact the customer or contact person to confirm the warranty and advise timeline for repair or replacement. The warranty remains valid on repaired and replaced items for the balance from the original purchase date.
  • If the problem is determined to not be covered under warranty but can be repaired, we will contact the customer with an estimate for the repair and to get authorization to proceed with the repair.
  • If the problem is not covered under warranty, nor repairable, the customer will be contacted with list of available options.

***We always work hard to have your claim repaired or replaced and returned as soon as possible so you get back on the snow with minimal downtime***

 

Shipping boards back to you from Stallar Skate & Snow

For all warranty approved boards we will return goods via UPS Ground at our cost.

For all non-warranty boards the customer will be responsible for the return shipping costs. These will be outlined on our quote outlining the repair costs.